Senior Client Success Manager - US
Overview
Lead strategic account success for top creators at #paid. Own end-to-end campaigns and drive growth for enterprise-level clients. Partner with cross-functional teams to deliver exceptional results and shape product strategy.
What You'll Do11
- 1Oversee and execute campaigns for large strategic accounts with enterprise complexity
- 2Run program kick-off calls and build creator rosters from concept to launch
- 3Contract creators and schedule content creation while tracking performance metrics
- 4Maintain client relationships through fast responses and NPS ownership
- 5Identify upsell opportunities across existing client base
- 6Analyze process inefficiencies and implement improvements with team collaboration
- 7Partner with Sales to develop value-based solutions and drive expansion
- 8Manage multiple programs with varying workloads and maintain accurate Salesforce records
- 9Deliver data-driven recommendations to support retention and revenue growth
- 10Resolve client concerns proactively using internal expertise and data analysis
- 11Ensure operational excellence through seamless campaign management
Requirements10
- 15+ years building client relationships in digital/creator marketing
- 2Experience with enterprise-level accounts and key stakeholder management
- 3Proficiency in AWS Certified technologies and Spark/Airflow for data workflows
- 4Strong analytical skills with ability to translate data into actionable insights
- 5Excellent communication abilities for cross-functional collaboration
- 6Proven track record of meeting KPIs in fast-paced environments
- 7Experience with G2 Crowd platform and SaaS product management
- 8Ability to thrive in ambiguous situations with minimal oversight
- 9Growth mindset with willingness to seek feedback and improve continuously
- 10Familiarity with social media platforms and creator marketing ecosystems
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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