Senior Client Experience Event Program Manager VP
Overview
Drive client experience strategy for institutional business reporting to strengthen client relationships and increase brand awareness. Develop and lead comprehensive event strategies while managing a complex annual budget and measuring outcomes. Partner with Marketing Communications Distribution to align with brand goals and deliver risk excellence.
What You'll Do9
- 1Develop Institutional client experience event roadmap and set strategic direction overseeing execution of all initiatives
- 2Act as subject matter expert in client event strategy staying ahead of industry trends leveraging unique abilities to maintain leadership in client engagement
- 3Navigate complex organizational situations to build alignment on improving end-to-end client experience
- 4Bring One State Street view to industry conferences and client events partnering with Marketing Communications Distribution
- 5Manage complex annual budget supporting client experience event strategy
- 6Continuously measure and evaluate effectiveness of client experience programs identifying opportunities for improvement
- 7Deliver risk excellence and comply with sales supervision culture demonstrating ethical standards
- 8Collaborate with Head of Client Experience to deepen relationships and provide clients best chance for investment success
- 9Present findings using Microsoft PowerPoint Word and Excel to influence stakeholders
Requirements10
- 1Minimum of 10 years financial services event marketing experience
- 2Track record of navigating complex organizations and marshalling resources to complete strategic initiatives
- 3Ability to juggle prioritize and balance goals projects and personalities
- 4Demonstrated ability to confidently interact with and influence stakeholders
- 5Strategic and forward-looking mindset identifying key trends to enhance client experience
- 6Fluency with Microsoft PowerPoint Word and Excel
- 7Willingness to travel 10 percent fifteen percent for client experience programs
- 8Strong budget oversight and optimization skills
- 9Excellent verbal and written communication and sales presentation skills
- 10Experience with data and metrics to set and drive strategic objectives
Salary Insight
$110 - $189k per year
Location
Required Skills
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