Salesforce Business Analyst
Overview
Own salesforce business requirements and translate them into functional specifications. Work with developers to build scalable solutions. Serve as liaison between IT and business stakeholders. Perform gap analysis and identify process improvements using salesforce tools. Support configuration and testing of salesforce features. Assist in managing salesforce projects and enhancements. Develop and maintain process flows, data maps, and documentation. Conduct user training and support change management. Maintain up-to-date knowledge of salesforce platform capabilities and recommend best practices.
What You'll Do9
- 1Collaborate with business units to gather analyze and document business requirements related to salesforce
- 2Translate business needs into functional specifications and work with developers to implement scalable solutions
- 3Serve as liaison between it and business stakeholders ensuring clear communication and alignment on project goals and deliverables
- 4Perform gap analysis and identify areas for process improvement using salesforce tools and capabilities
- 5Support configuration and testing of salesforce features such as objects workflows validation rules and reports
- 6Assist in managing salesforce projects and enhancements ensuring timely delivery and compliance with business needs
- 7Develop and maintain detailed process flows data maps and documentation
- 8Conduct user training sessions and support change management efforts
- 9Maintain up-to-date knowledge of salesforce platform capabilities and recommend best practices
Requirements6
- 15+ years of experience as a business analyst systems analyst or it analyst with at least 2 years working with salesforce
- 2Proven experience in gathering and documenting business and technical requirements
- 3Strong understanding of salesforce sales cloud service cloud or other salesforce modules
- 4Ability to work with cross-functional teams in a collaborative environment
- 5Working experience with agile methodologies scrum safa and tools like jira or azure devops
- 6Excellent communication problem-solving and analytical skills
Salary Insight
$135 - $146k per year
Location
Required Skills
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