Sales Support Specialist, Retail & CPG Operations
Overview
The role owns operational and administrative support for a fast-paced sales organization in the Framingham area, partnering with sales reps, customers, and manufacturers. You will manage day-to-day requests, organize meetings, and ensure materials and communications stay current across retail and consumer packaged goods environments. You will work with cross-functional teams to resolve issues, improve workflows, and support promotional and financial records. This position offers hands-on experience in a collaborative sales support function with direct impact on sales execution.
What You'll Do10
- 1Build recurring sales meeting cadence, coordinate scheduling, materials preparation, and follow-up communications to keep the team aligned
- 2Organize and distribute product samples and supporting collateral such as item forms, reports, and presentations
- 3Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives
- 4Maintain shared sales resources and distribute routine updates and stakeholder communications
- 5Oversee promotional activity in manufacturer and customer portals including offer setup, tracking, and related documentation
- 6Support forecasting, trade fund tracking, and deduction follow-up to keep promotional and financial records accurate
- 7Set up new items and promotional programs in retailer systems and keep customer data, planogram files, and merchandising resources up to date
- 8Partner with internal teams across regional offices to resolve issues and improve workflows
- 9Maintain high attention to detail and strong follow-through in a fast-moving environment
- 10Provide clear written and verbal communication to customers, sales teams, and manufacturer partners
Requirements7
- 1At least 2 years of experience in sales support, customer service, post-sales support, or a similar coordination-focused role
- 2Background in retail, food, consumer packaged goods, or related industries preferred
- 3Previous experience supporting major retailers or environments such as warehouse clubs, grocery, or specialty food is a plus
- 4Strong working knowledge of Microsoft Office, including Excel, with ability to create and manage reports and business documents
- 5Excellent written and verbal communication skills with professional interaction with customers, sales teams, and manufacturer partners
- 6Strong organizational skills with the ability to balance multiple deadlines in a fast-moving business setting
- 7High attention to detail, sound follow-through, and a self-directed approach to completing work accurately
Salary Insight
$55 - $65k per year
Location
Required Skills
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