Sales Client Advisor, BMW of South Austin
Overview
You will sell new and used BMW vehicles at a profit while delivering exceptional customer satisfaction. Working at a high-volume dealership in Austin, you will guide customers from first greeting to final delivery, handling everything from model demonstrations to paperwork. You will collaborate with a supportive sales team and report to the sales manager, with no direct supervisory responsibilities. This role offers structured training and clear performance goals, making it ideal for a driven sales professional with up to 3 years of experience.
What You'll Do10
- 1Meet dealership sales goals by converting leads and prospects into purchases within your first 90 days.
- 2Greet customers and identify the make, type, and quality of vehicle they desire, guiding them through the selection process.
- 3Explain features and demonstrate vehicle operation on the showroom floor or during a test drive, highlighting optional equipment.
- 4Compute and quote sales prices, including tax, trade-in allowance, and discounts, ensuring accuracy and transparency.
- 5Complete all sales paperwork, including sales slips and contracts, and arrange vehicle delivery and registration.
- 6Research model availability and optional equipment to answer customer questions and build product knowledge.
- 7Engage in business development activities to generate new leads and follow up on existing prospects.
- 8Address customer concerns promptly and maintain CSI scores at or above company standards.
- 9Keep the work area organized, clean, and safe, and participate in required training sessions.
- 10Record all hours worked accurately in the company timekeeping system and comply with all federal, state, and local safety regulations.
Requirements9
- 1High School Diploma or GED.
- 2Up to 3 years of prior sales or customer service experience.
- 3Valid Driver's License and a clean driving record.
- 4Intermediate knowledge of Microsoft Office products (e.g., Excel, Word).
- 5Ability to learn web applications for customer management and tracking.
- 6Strong verbal and written communication skills for interacting with customers and team members.
- 7Basic math skills for calculating prices, trade-ins, and financing terms.
- 8Ability to apply common sense to follow instructions and handle standardized situations.
- 9Capacity to stand and walk for extended periods, including outdoor work on the car lot and during test drives.
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