Rooms Operations Coordinator Las Olas Company Riverside Hotel
Overview
The Rooms Operations Coordinator leads daily operations of the Rooms Division ensuring exceptional guest service and efficient room readiness. This role serves as a liaison between operational departments to support Front Office Housekeeping and VIP experiences.
What You'll Do11
- 1Build and maintain relationships with front office and housekeeping teams to coordinate group arrivals and VIP experiences
- 2Design and implement processes for room routing billing instructions and special group requirements
- 3Maintain accurate rooming lists and update reservation information
- 4Create and manage VIP reservations while recognizing loyalty members and repeat guests
- 5Handle complimentary room and gift certificate reservations with attention to detail
- 6Assist front desk operations and resolve guest concerns through appropriate escalation
- 7Monitor room readiness for arrivals VIPs and group check ins
- 8Coordinate with housekeeping on room status updates and priority assignments
- 9Conduct VIP room inspections and special setup requests
- 10Track and communicate room status changes including out-of-order situations
- 11Follow safety protocols and maintain physical stamina for standing walking tasks
Requirements9
- 16 months experience in hotel front office operations
- 2High school diploma or GED with strong customer service skills
- 3Proficiency in Word Excel internet email and money handling procedures
- 4Knowledge of Spark Airflow and AWS Certified solutions
- 5Ability to lift and move up to 25 pounds
- 6Clear vision distance color peripheral depth perception and focus adjustment
- 7Exposure to outdoor weather conditions and occasional wet or humid environments
- 8Familiarity with chemical exposure safety measures and PPE usage
- 9Experience with OSHA standards and emergency procedures
Salary Insight
$40k per year
Location
Required Skills
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