Retail Manager, Boston MA & Food Service Operations
Overview
Culinary and operations leadership for on-site dining, cafeterias, and executive dining rooms at large corporate accounts in Boston MA. Lead a team of hourly staff, manage cash controls and payroll records, and ensure customer satisfaction through safe, high-quality service. Collaborate with marketing and culinary teams to roll out new programs and drive guest experience. This role offers growth in a fast-growing, innovative company with strong benefits and referral opportunities.
What You'll Do10
- 1Build and supervise staff operations for daily cafeteria, catering, and on-site dining programs in Boston MA
- 2Design and maintain budgets, forecasts, and financial reporting to meet cost controls and profitability targets
- 3Lead procurement, inventory, and vendor relationships to sustain quality and cost efficiency
- 4Oversee sanitation, safety, and compliance across assigned unit(s) in line with health regulations
- 5Roll out new culinary programs with marketing and culinary teams to enhance guest experience
- 6Act as primary client liaison to sustain strong public relations and service levels
- 7Drive continuous improvement in service delivery and guest interactions through coaching and feedback
- 8Manage scheduling, payroll, and performance management of hourly associates
- 9Monitor market trends and adapt offerings to stay competitive
- 10Ensure accurate cash handling and financial controls across operations
Requirements8
- 1Culinary degree preferred, or A.A. Degree plus related experience
- 2Three or more years supervisory experience in food service operations
- 3Supervisory experience in healthcare, senior living, retirement or related environment desirable
- 4Knowledge of retail, food and catering trends with focus on quality, production, sanitation, food cost controls, and presentation
- 5Leadership, management and coaching skills with strong communication
- 6Financial, budgetary, accounting and computational skills
- 7Proficient computer skills including Microsoft Office programs, e-mail, the Internet and other necessary programs
- 8ServSafe Certified
Salary Insight
Salary not disclosed in listing
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