Remote Pharmacy Support Call Center Rep - IQVIA
Overview
Contract Pharmacy Support Call Center Representative leading patient assistance programs remotely. Provide card activation explanations and troubleshoot submission rejections for Opus Health program. Work flexible shifts supporting patients pharmacies and medical professionals.
What You'll Do5
- 1Field initial support requests via phone email fax or alternative channels
- 2Assess user issues and deliver first-level problem resolution
- 3Document resolution details and escalate unresolved matters promptly
- 4Identify operational challenges and recommend improvements to management
- 5Maintain compliance while handling sensitive patient information
Requirements5
- 1High school diploma or equivalent with pharmacy technician experience
- 2HIPAA certification and three years call center experience preferred
- 3Medical claim processing background is advantageous
- 4Bi-lingual English Spanish proficiency is a plus
- 5Minimum forty hour weekly commitment with flexible shift options
Salary Insight
$18k per year
Location
Required Skills
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