Recreation Shift Lead, Community Center Operations & Member Experience
Overview
The Recreation Shift Lead owns onsite operations for evening and weekend hours at the Community Center, ensuring a safe, engaging, and high‑quality experience for members and guests at scale. You will lead staff, coordinate events and programming, manage emergencies, and uphold district policies as a visible on‑site leader. This role stands out for direct, hands‑on community interaction and the chance to influence programs and member satisfaction in a close‑knit, rural‑meets‑city environment.
What You'll Do10
- 1Build and maintain evening and weekend operations for member services, activities, programs, events, and facility maintenance
- 2Coordinate staff schedules, room assignments, and event setups to deliver a seamless experience
- 3Lead recruitment, training, and ongoing performance of team members to ensure service excellence
- 4Oversee setup, use, and cleanup of events and rentals while promoting Community Center offerings
- 5Ensure safety and security by enforcing policies, locking doors, and documenting incidents
- 6Deliver exceptional customer service by answering questions and resolving member concerns
- 7Respond to emergencies and manage issues involving staff, members, or guests with professionalism
- 8Engage with members to enhance experience, monitor satisfaction, and strengthen brand loyalty
- 9Supervise evening and weekend shifts and ensure proper program coverage
- 10Enforce district policies and community center rules during all operations
Requirements9
- 1Maintain current American Red Cross Adult and Pediatric First Aid CPR AED certification or obtain within 90 days of hire
- 2Ability to work flexible schedules including weekdays, weekends, holidays, and evenings
- 340 hours per week with specific shifts: Tue‑Thu 1:00 PM–9:30 PM, Fri 11:00 AM–7:30 PM, Sat 6:30 AM–3:00 PM
- 4Prior experience leading front desk, guest services, or community center operations is preferred
- 5Strong customer service orientation with ability to resolve conflicts and respond to inquiries
- 6Comfort coordinating events, programs, and facility maintenance requirements
- 7Ability to monitor and enforce safety and security procedures
- 8Basic to intermediate problem‑solving and decision‑making skills
- 9Ability to work in a community setting with diverse members and guests
Salary Insight
$17 - $22k per year
Location
Required Skills
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