Radiology Scheduler
Overview
Manage patient registration and scheduling for Mass General Brigham hospitals. Own end-to-end scheduling processes while ensuring high-quality service. This role drives operational efficiency and supports patient care.
What You'll Do11
- 1Coordinate registration and scheduling for new patient appointments
- 2Document patient demographics and medical information in EMR systems
- 3Answer phone calls and triage messages professionally
- 4Provide patient guidance on hospital services and practices
- 5Transcribe call and referral information across multiple platforms
- 6Maintain HIPAA-compliant confidentiality and privacy standards
- 7Support providers by delivering accurate patient information before appointments
- 8Ensure seamless communication between internal teams and external providers
- 9Handle high-volume call environments with accuracy and speed
- 10Process insurance updates and demographic changes promptly
- 11Collaborate with cross-functional teams to improve scheduling workflows
Requirements10
- 1High School Diploma or equivalent
- 20-1 year customer service experience preferred
- 3Experience with Epic EMR system
- 4Knowledge of medical terminology
- 5Strong attention to detail for accurate data entry
- 6Ability to work in fast-paced healthcare settings
- 7Experience with insurance verification processes
- 8Proficiency in Microsoft Office Suite
- 9Excellent written and verbal communication skills
- 10Ability to prioritize tasks in a dynamic environment
Salary Insight
Salary not disclosed in listing
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