Program Lead ISV & Marketplace Partnerships
Overview
Own and evolve the end-to-end partner program for technology partners, ISVs, and marketplace participants at scale. You will define eligibility, segmentation, tiers, benefits, and lifecycle stages while building onboarding, enablement, validation, listings, and growth journeys. Collaborate across product, engineering, GTM, marketing, operations, legal, finance, and security to deliver measurable outcomes. This role emphasizes governance balanced with a strong partner experience and rapid iteration in a changing ecosystem.
What You'll Do8
- 1Design and run the end-to-end ISV and marketplace partner program
- 2Define partner eligibility, segmentation, tiers, benefits, requirements, and lifecycle stages
- 3Build repeatable onboarding, technical enablement, validation, listing, launch, and growth journeys
- 4Establish program policies, documentation, service levels, governance, and escalation paths
- 5Create partner communications, education, office hours, playbooks, and self-service resources
- 6Develop program metrics and dashboards covering recruitment, activation, solution quality, adoption, revenue impact, and partner health
- 7Coordinate launches and program changes across product, engineering, GTM, marketing, legal, security, finance, support, and operations
- 8Capture partner feedback and translate it into program, product, and operating improvements
Requirements7
- 18+ years of experience in partner programs, marketplaces, ecosystem operations, business operations, or program management
- 2Proven experience building or scaling a technology partner, ISV, or marketplace program
- 3Strong ability to convert ambiguous goals into clear processes, ownership, service levels, and measurable outcomes
- 4Solid understanding of SaaS, APIs, developer platforms, integrations, and B2B go-to-market motions
- 5Demonstrated cross-functional execution across product, engineering, GTM, marketing, legal, finance, security, support, and operations
- 6Clear, effective communication with the ability to influence senior internal and external stakeholders
- 7Strong partner orientation and the judgment to balance experience, quality, governance, and scale
Salary Insight
$266 - $370k per year
Location
Required Skills
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