Production Quality Coordinator Commercial Lending
Overview
As a Production Quality Coordinator at PNC Financial Services Group, you will oversee quality control for dealer floorplan operations across multiple locations. This role involves conducting due diligence for loan servicing and maintenance requests while ensuring timely processing of payments through systems like WI and PSUI. You will collaborate closely with supervisors to resolve errors and drive continuous improvement initiatives.
What You'll Do11
- 1Conduct quality reviews and analyze work performed by staff supporting dealer floorplan operations
- 2Identify and facilitate corrections for identified issues in transaction processing
- 3Verify completeness and accuracy of materials and documentation for all transactions
- 4Support identification of systemic issues and escalate appropriately
- 5Analyze transaction patterns to improve operational efficiency
- 6Maintain confidentiality and handle sensitive client information securely
- 7Collaborate with cross-functional teams to enhance customer experience
- 8Implement standardized procedures to ensure compliance with service level agreements
- 9Track and report on performance metrics for funding requests
- 10Develop and maintain accurate records of resolution processes
- 11Provide guidance on regulatory requirements for commercial and auto lending
Requirements11
- 1Associates degree or equivalent experience in production quality management
- 23+ years of relevant experience
- 3Strong attention to detail and analytical thinking skills
- 4Ability to manage multiple priorities in a fast-paced environment
- 5Experience with financial services and lending processes
- 6Proficiency in risk assessment methodologies
- 7Excellent communication skills for cross-departmental collaboration
- 8Familiarity with enterprise risk management frameworks
- 9Understanding of customer-focused service principles
- 10Experience with quality management systems and procedures
- 11Knowledge of regulatory compliance requirements
Salary Insight
$38 - $69k per year
Location
Required Skills
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