Product Success Manager, Customer Operations & Data Analysis
Overview
Own the operational backbone for 40+ enterprise accounts, ensuring they achieve measurable ROI from the RippleMatch platform. You will manage backend tasks, monitor adoption metrics, and troubleshoot issues for recruitment teams. Collaborating with Customer Success Managers, you will turn data into actionable insights. This role is ideal for a detail-oriented operator who thrives on solving problems and building strong customer relationships.
What You'll Do8
- 1Manage a book of 40 accounts, executing all backend and operational tasks plus ad hoc requests.
- 2Monitor customer product adoption data daily to ensure partners maximize their use of the RippleMatch suite.
- 3Use Excel or Google Sheets to analyze usage trends and inform strategic decisions for each account.
- 4Collaborate with Customer Success Managers to deliver strong ROI and drive retention.
- 5Become an expert on the RippleMatch platform, resolving complex customer issues with product-focused solutions.
- 6Relay customer feedback to product teams and advocate for feature improvements.
- 7Drive account-specific and team objectives through structured project management from ideation to conclusion.
- 8Support daily operations for annual partners, ensuring seamless candidate delivery and a positive experience.
Requirements8
- 10-3 years managing detail-oriented operational tasks or projects.
- 2Proven ability to tackle any assignment with laser-focused attention to detail.
- 3Data-driven mindset with proficiency in Excel or Google Sheets; SQL is a plus.
- 4Excellent written and verbal communication skills.
- 5Resourceful problem-solver with creative solutions for complex challenges.
- 6Competitive nature and strong desire to win in a team environment.
- 7Experience managing projects from ideation to completion is a plus.
- 8Startup experience is a plus.
Salary Insight
$60 - $80k per year
Location
Required Skills
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