Principal Customer Analytics Consultant - C.H. Robinson
Overview
You will lead high-impact, customer-facing analytics for C.H. Robinson's North American Surface Transportation team. You'll embed data at the front of sales cycles to raise win rates, build dashboards and playbooks that shift teams from defensive reporting to offensive engagement. You'll partner with account teams and customers to turn complex SQL, Python, and PowerBI outputs into stories that accelerate growth. This role stands apart for its direct influence on customer conversations and strategic trade-offs in a leading AI-powered supply chain company.
What You'll Do8
- 1Translate multi-source data into crisp stories and recommendations that drive customer growth, retention, and wallet share.
- 2Embed analytics into the sales cycle and QBRs to raise win rates and create value narratives.
- 3Build dashboards, indexes, and scorecards with PowerBI and SQL to enable offensive engagement.
- 4Serve as a liaison across customers, account teams, and analytics to turn business questions into solutions.
- 5Capture voice of the customer and prioritize enhancements for product strategy.
- 6Deliver workshops and demos, curating playbooks and case studies for 'what to use when' libraries.
- 7Combine internal ops data with industry signals like DAT and FTR to craft market perspectives.
- 8Engage with strategic customers and represent C.H. Robinson at industry forums.
Requirements9
- 16+ years in analytics, decision science, consulting, or insights roles.
- 22+ years delivering insights that influence deals, renewals, or account growth.
- 34+ years with data modeling, BI practices, and scalability using SQL, PowerBI, or Python.
- 4Familiarity with supply chain or transportation data.
- 5Bachelor's degree from an accredited college or university.
- 6Exceptional communication and stakeholder management skills.
- 7Ability to lead complex initiatives and navigate ambiguity.
- 8Experience with quantitative and qualitative research.
- 9Values a diverse and inclusive work environment.
Salary Insight
$93 - $210k per year
Location
Required Skills
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