Patient Experience Representative I - Ambulatory Boston Children's Hospital
Overview
Own patient encounter management for Immunology department at Boston Children's Hospital. Provide positive customer service coordinate services to patients and families schedule patients support front desk duties monitor daily flow answer calls and facilitate financial counseling. Work Monday through Sunday across multiple shifts.
What You'll Do9
- 1Build relationships with patients and families to ensure smooth admission processes
- 2Design efficient patient scheduling systems to improve clinic flow
- 3Lead call triage procedures to prioritize urgent requests
- 4Coordinate with clinical teams to align patient needs with provider availability
- 5Maintain accurate records of appointments and billing transactions
- 6Assist with remote eligibility verification and hybrid work arrangements
- 7Drive process improvements to reduce wait times and enhance satisfaction
- 8Collaborate with multidisciplinary teams to resolve patient concerns
- 9Implement training programs for new hires on hospital protocols
Requirements10
- 15+ years customer service experience in healthcare settings
- 2Bachelor’s degree in related field or equivalent experience
- 3EPIC proficiency demonstrated through work samples
- 4Strong communication skills with written and verbal abilities
- 5Empathy for diverse patient populations
- 6Reliability for flexible scheduling including weekends
- 7Attention to detail in scheduling and documentation tasks
- 8Experience with healthcare billing systems preferred
- 9Remote eligibility verification capability required
- 10Hybrid work flexibility available
Salary Insight
$40 - $60k per year
Location
Required Skills
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