Patient Access Coordinator - AHN Breast Imaging Center
Overview
Own the patient access journey for the AHN Breast Imaging Center, handling scheduling, pre-registration, and financial clearance for a high-volume oncology and imaging practice. You will be the first point of contact for patients, ensuring they understand their insurance benefits and financial obligations. This role directly impacts patient experience and revenue cycle accuracy. Working on-site in Pittsburgh, you'll collaborate with clinical staff, physician offices, and payors to reduce claim denials and improve patient satisfaction. You'll gain exposure to medical terminology and HIPAA compliance in a fast-paced healthcare environment.
What You'll Do8
- 1Schedule breast imaging appointments and complete pre-registration, validating patient demographics and insurance details to ensure timely claim submission.
- 2Verify insurance benefits by contacting payors via phone or online portals, identifying authorization and referral requirements for breast imaging services.
- 3Document and communicate authorization deficiencies to physician offices and case management, following up until resolved.
- 4Calculate patient financial liabilities, including co-pays and deductibles, collecting payments and posting transactions in the ADT system with daily reconciliation.
- 5Escalate complex self-pay cases to Financial Counselors, ensuring appropriate account management.
- 6Deliver a positive patient experience by explaining procedures, costs, and payment options in a clear and empathetic manner.
- 7Meet productivity standards while maintaining accuracy, suggesting process improvements to enhance workflow efficiency.
- 8Complete mandatory training and comply with HIPAA and organizational policies to protect patient information.
Requirements8
- 1High School diploma or GED
- 2Excellent customer service and communication skills
- 3Proficiency in operating a PC and using software applications
- 41+ year experience in healthcare revenue cycle, preferably in financial clearance
- 5Experience in a call center or patient access environment
- 6Ability to articulate complex insurance and financial information clearly
- 7Knowledge of HIPAA privacy regulations
- 8Associate's degree preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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