Partner Success Data Specialist Full Time Remote
Overview
The Partner Success Data Specialist leads client onboarding and support for CDP data products. This role owns relationships with public media organizations, guides them through adoption, and ensures smooth data submission and usage. It combines administrative coordination with consultative partnership to drive client success.
What You'll Do11
- 1Serve as primary onboarding contact for NRF and NPR programs establishing clear milestones and follow-ups
- 2Maintain accurate client records in Salesforce and manage legal agreements through established workflows
- 3Coordinate file transfers and reporting platforms for CDP Insights and Epiphany
- 4Monitor monthly data submissions and proactively follow up with participating organizations
- 5Resolve data quality issues by liaising with BI, analytics, and vendor teams
- 6Track client inquiries and ensure timely resolution of submission and reporting problems
- 7Identify workflow improvements for onboarding experiences and client communications
- 8Manage multiple projects and stakeholders while maintaining organization and attention to detail
- 9Collaborate across teams to build strong partnerships and align internal resources
- 10Drive adoption of data products through consultative support and relationship building
- 11Handle administrative tasks including user access setup and platform configuration
Requirements11
- 13-5 years experience in client success account management or project coordination
- 2Proven ability to manage multiple projects and stakeholders simultaneously
- 3Strong written and verbal communication skills with excellent problem solving abilities
- 4Familiarity with CRM platforms Salesforce Tableau and data management systems
- 5Bachelor’s degree or equivalent work experience preferred
- 6Commitment to inclusion and understanding of diverse perspectives
- 7Ability to thrive in fast-paced environment with strong time management skills
- 8Experience with nonprofit technology public media or fundraising operations preferred
- 9Proficiency in Microsoft Excel and Microsoft Office required
- 10Experience with data management reporting systems beneficial
- 11Willingness to learn and adapt quickly to evolving organizational needs
Salary Insight
$52 - $62k per year
Location
Required Skills
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