Part Time Support Lead, Retail & Customer Service
Overview
As a Part Time Support Lead, you'll own the customer experience and daily store operations at Five Below, a high-growth retail chain with over 1,500 locations. You'll lead a team of associates, driving sales and ensuring every guest gets a fast, friendly checkout. This role stands out for its hands-on leadership and the chance to develop your management skills in a dynamic retail environment.
What You'll Do10
- 1Ensure all crew members Wow the Customer through personal contact, modeling exceptional service standards.
- 2Train the crew on the B.E.S.T. customer service experience, guaranteeing each guest has a fast, friendly checkout.
- 3Oversee daily activities of all store associates, monitoring performance and providing real-time feedback on customer service.
- 4Receive, unpack, and organize new stock to place items on the sales floor within 24 hours of delivery.
- 5Act as Manager on Duty, taking full ownership of store operations, staff management, and urgent issue resolution.
- 6Manage opening or closing procedures: secure cash, lock doors, set alarms, and prepare the store for the next shift.
- 7Support onboarding and ongoing training of associates, covering store policies, product knowledge, and operational procedures.
- 8Drive store sales by optimizing merchandising, staff performance, and customer service to meet daily targets.
- 9Partner with store leadership on merchandising procedures and World Recovery to maintain inventory accuracy.
- 10Perform store maintenance: garbage removal, sweeping, bathroom cleaning, and stock room organization.
Requirements10
- 11+ years of management experience in a retail or customer service environment.
- 2High School Graduate or equivalent; college experience preferred.
- 3Excellent verbal and written communication skills for customer and team interactions.
- 4Ability to multi-task in a fast-paced sales floor environment.
- 5Creative thinking to solve operational problems and improve customer experience.
- 6Ability to maintain composure under pressure during peak hours and unexpected situations.
- 7Frequently operate a cash register and handle cash transactions accurately.
- 8Frequently move merchandise up to 25 lbs and place/remove items up to 5-10 feet high.
- 9Frequently ascend/descend ladders to retrieve and put away stock; kneel, bend, twist, and stoop.
- 10Flexible schedule: day, evening, weekend, overnight shifts, and travel as needed; must be 18+ years old.
Salary Insight
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