Operations Manager, Higher Ed & Student Services
Overview
Own the front office operations for a large campus program, supporting 9 administrators and 70+ student staff at a Catholic Augustinian college. You will balance administrative tasks, budget processes, and vendor contracts while delivering exceptional service to students, parents, and staff. You will join a collaborative team in a campus environment that values mission-driven service and community. This role is onsite at Merrimack College and offers opportunities to contribute to major departmental initiatives.
What You'll Do10
- 1Build and maintain daily office operations including scheduling, guest registration, and weekend communications
- 2Triage calls and inquiries from parents, students, and staff and route to appropriate teams while providing first-contact responses when possible
- 3Own the payroll and budget processes for student workers, receipts, vouchers, purchase orders, and program expenditures
- 4Manage contracts with vendors for furniture replacement, movers, programming, and housing operations
- 5Lead and supervise student workers to ensure high-quality customer service in a high-traffic office
- 6Collaborate with campus partners such as Student Accounts, Mackforce, and the Division of Student Affairs
- 7Support major department projects including RA selection and training, housing selection, and spring weekend events
- 8Prepare for and participate in weekly staff meetings and create concise meeting notes
- 9Assist with My Mack pages and Residence Life website maintenance
- 10Provide general administrative support during openings, closings, and special events
Requirements5
- 1Bachelor’s Degree
- 2Computer skills including Google Sheets and Google Docs
- 3Strong interpersonal and communication skills
- 4Ability to manage competing demands calmly and professionally
- 5Experience in a high-traffic customer service environment
Salary Insight
$50 - $55k per year
Location
Required Skills
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