Operations Associate, Health Insurance & Benefits
Overview
As Operations Associate at Clasp, you own frontline execution across customer support, implementations, carrier connections, and compliance for a YC-backed startup modernizing health insurance. You partner with BizOps and R&D teams to keep the daily machine running while identifying process improvements. You'll become the primary owner for key client accounts and help hire and mentor the Operations team as we scale. This role stands out for its direct impact on employer and employee benefits experiences, with clear growth into leadership.
What You'll Do6
- 1Own the support queue end to end: triage, investigate, resolve, and escalate issues across employers, partners, brokers, and carriers, meeting SLA and quality targets.
- 2Onboard new employer groups: collect and validate census and plan documents, configure plans and rates, run enrollment data quality checks, and coordinate go-live with partners using API and EDI feeds.
- 3Stand up and maintain carrier connections: manage EDI and API build queues, work discrepancy reports to resolution, and keep feeds healthy after go-live.
- 4Run the ACA implementation process, data collection and reconciliation, and filing review cycles alongside compliance tooling and vendors.
- 5Document learnings into runbooks and SOPs, spot recurring failure modes, and work with BizOps and engineering to automate them away.
- 6Serve as the operational voice into R&D: reproduce bugs, define edge cases, test fixes, and translate customer pain into product requirements.
Requirements6
- 12-4 years in operations, support, implementations, or account management at a fintech, HR-tech, benefits, insurance, or similar operationally-intensive company.
- 2High ownership: chase issues to resolution across email threads, carrier portals, and spreadsheets without being asked twice.
- 3Sharp written communication: spend much of your day writing to employers, partners, and carriers, where precision matters.
- 4Comfort with messy data: confident in spreadsheets (lookups, pivots, data cleaning); SQL or scripting is a plus, not a requirement.
- 5Process instinct: notice when the third ticket looks like the first two and fix the root cause.
- 6Thrive on volume and pace: this is a doing role at a fast-moving startup, and the work is concrete, daily, and measurable.
Salary Insight
Salary not disclosed in listing
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