Operations Account Manager, Car Rental & Airport Services
Overview
Own airport operations for car rental services at SLC, leading teams to deliver consistent performance at scale. You will manage drivers, VSAs, and supervisors, providing hands-on coaching and ensuring safety and quality standards across daily workflows. Collaborate with clients to address needs and continuously improve operational metrics. This role blends field leadership with administrative ownership to maintain service excellence in a dynamic airport environment.
What You'll Do10
- 1Build and supervise daily airport operations including cleaning, driving, and car movement activities to sustain high productivity
- 2Lead hands-on training and mentorship for supervisors, leads, and administrative personnel to improve performance
- 3Resolve client issues and provide proactive solutions to optimize service delivery
- 4Cover shifts to maintain operational continuity during peak times or absences
- 5Monitor safety protocols and company standards to reduce risk and ensure compliance
- 6Manage scheduling, shift coverage, and payroll for operational staff to align with demand
- 7Conduct workforce planning and forecasting to meet service demands and optimize headcount
- 8Attend client meetings to review performance and strategic needs and adjust operations accordingly
- 9Maintain operational and productivity reports for management review to inform decisions
- 10Foster strong client relationships through proactive communication and service excellence
Requirements8
- 1Minimum of 2 years progressive leadership experience managing operations or teams
- 2Experience in training staff and managing multiple roles
- 3Strong background in client relationship management and problem-solving
- 4Experience with recruiting, hiring, retention, and performance management
- 5Preferred: Car rental or airport operations experience
- 6Bilingual in English and Spanish
- 7Must be 21+ with a valid driver’s license and authorized to work in the U.S.
- 8Open availability including weekends and holidays
Salary Insight
$50 - $55k per year
Location
Required Skills
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