Network Support Specialist, Microsoft & Helpdesk
Overview
Own end user support for a Microsoft-based environment at scale in Dallas, with opportunities to contribute to infrastructure and security. You will resolve technical issues, assist employees directly, and help maintain daily operations on onsite IT services. You will join a collaborative internal tech team focused on reliability and user satisfaction. This role stands out for exposure to broader IT disciplines beyond helpdesk and hands-on problem solving.
What You'll Do5
- 1Build and maintain positive user experiences by addressing hardware, software, and connectivity issues
- 2Design and implement practical fixes for recurring user problems to reduce downtime
- 3Lead escalation handling and coordinate with IT teams to ensure timely resolution
- 4Ship improvements to endpoint management and basic security controls in collaboration with engineers
- 5Own documentation and user guidance to improve support efficiency and onboarding processes
Requirements5
- 15+ years providing computer user support in a Microsoft environment
- 2Strong troubleshooting skills for desktop operating systems, laptops, printers, and networks
- 3Experience supporting corporate IT operations on onsite environments
- 4Ability to communicate technical information to non-technical users
- 5Willingness to grow toward infrastructure and core systems support
Salary Insight
$65 - $70k per year
Location
Required Skills
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