Member Team Lead, Sam's Club Indianapolis
Overview
You will run front-end operations at a high-volume Sam's Club, owning daily supervision of 5-10 associates. You'll enforce Sam's Club policies, drive membership growth, and resolve member issues firsthand. This role reports to the Assistant Manager and partners with Store Leadership to hit sales and service targets. You'll gain hands-on experience in retail management, coaching, and inventory control, with a clear path to Assistant Store Manager.
What You'll Do8
- 1Direct a team of 5-10 associates on the front end, assigning duties and setting shift goals.
- 2Train associates on register and self-checkout procedures, ensuring accuracy and speed.
- 3Resolve member complaints and returns in real time, using company guidelines to keep satisfaction high.
- 4Process membership applications, renewals, and upgrades, hitting weekly revenue targets.
- 5Lead zoning and cart retrieval efforts, maintaining a clean and safe parking lot.
- 6Audit cash drawers and financial reports, reconciling overages and shortages daily.
- 7Collaborate with merchandising and receiving teams to keep shelves stocked and shrink low.
- 8Coach associates on Walmart's Open Door Policy, modeling integrity and ethical decisions.
Requirements8
- 16+ months of retail experience, including operating a cash register.
- 26+ months of customer service experience, handling complaints and inquiries.
- 318 years or older per company policy.
- 4Preferred: 1+ year leading a front-end team or supervising others.
- 5Preferred: Experience with hiring, evaluating, and mentoring staff.
- 6Ability to stand for 8+ hours and lift 25 lbs regularly.
- 7Proficiency with point-of-sale systems and basic spreadsheet software.
- 8Flexibility to work evenings, weekends, and holidays as scheduled.
Salary Insight
$44 - $60k per year
Location
Required Skills
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