Medical Receptionist, Front Desk at Detroit Clinic
Overview
The Medical Receptionist will own patient intake and front desk operations for our Detroit clinic at scale. You will verify insurance, collect co-pays, and coordinate scheduling with clinical staff. You’ll work within a collaborative team focused on accurate data entry and positive patient experiences. This role contributes to smooth patient flow and reliable administrative processes.
What You'll Do10
- 1Build patient registrations and verify demographics and insurance information to ensure accurate records
- 2Schedule and coordinate patient appointments including follow-ups and pre and post operative visits with the clinical team
- 3Collect co-pays and track payments following established guidelines, providing receipts
- 4Assist patients by answering questions, directing calls, and handling mail and faxes
- 5Verify prescriptions, provide directions, and prepare paperwork for surgical patients and medical clearances
- 6Update schedules and communicate with billing and dictation services to ensure timely processing
- 7Balance cash and payments and forward to the billing department for posting
- 8Escort patients as needed and support providers and clinical staff
- 9Maintain a clean, organized front desk and manage multi-line phone system
- 10Ensure all testing, forms, and documents are available in the EMR for patient visits
Requirements9
- 1High school diploma or equivalent
- 2One-year clerical experience including customer service
- 3One-year front desk medical office experience preferred
- 4Ability to answer multi-line phone system and schedule patient appointments
- 5Experience verifying patient demographics and insurance information
- 6Experience collecting and recording patient copayments
- 7Strong organizational skills and attention to detail
- 8Proficiency with basic clerical duties such as scanning, filing, and mail distribution
- 9Comfort working in a normal office environment
Salary Insight
$31 - $37k per year
Location
Required Skills
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