Maintenance Technician II - Single-Family Rentals
Overview
You will own high-quality maintenance across single-family rental homes in Charlotte, NC, delivering on service requests and ProCare preventative visits. You will work within a market team alongside Leasing, Property Management, and Rehab, Turns & Maintenance to keep homes resident-ready. Using an industry-leading maintenance mobile app, you will coordinate schedules and document every task. This role stands out for its focus on proactive care and the support of a national home provider with smart home technology.
What You'll Do10
- 1Complete maintenance service requests across plumbing, electrical, carpentry, sheetrock, HVAC, and appliances within 90 days.
- 2Deliver excellent customer service while respecting each resident's home and privacy.
- 3Perform ProCare visits using the maintenance mobile app to run proactive repairs and schedule follow-ups.
- 4Educate residents on home systems and Responsibilities via the Invitation Homes portal.
- 5Assess property conditions at every visit and alert management on urgent issues.
- 6Review technician reports to find improvement opportunities and adjust daily plans.
- 7Prepare vacant homes for market or turnover by completing repairs and inspections.
- 8Maintain and care for company tools, materials, and vehicles.
- 9Daily review next-day appointments to ensure tools, parts, and time are prepped for efficient completion.
- 10Follow all safety guidelines and report hazards immediately.
Requirements9
- 11-2 years proven experience in residential repair and maintenance.
- 2OSHA 10 certification required, may earn within 90 days of hire.
- 3EPA Type I, II, or Universal, HVAC, or CPO certification preferred.
- 4Skilled in general repairs across plumbing, electrical, carpentry, sheetrock, and appliances.
- 5Comfortable using iPad and iPhone with mobile apps.
- 6Strong verbal and written communication, multi-lingual a plus.
- 7Valid driver's license and auto insurance, plus any state-required licenses.
- 8Ability to lift 50+ pounds and perform physical tasks like climbing, kneeling, and crawling.
- 9Provide basic hand and power tools.
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