Lobby Ambassador Administrative Assistant I City Sandy Springs
Overview
Customer focused organized proactive professional serving as Lobby Ambassador at Community Development Department. Own first point of contact for residents contractors business owners visitors seeking permitting licensing revenue assistance. Thrive in fast-paced environment managing multiple priorities delivering exceptional customer service.
What You'll Do8
- 1Serve as primary point of contact for walk-in visitors phone calls and customer inquiries
- 2Assist customers with permitting applications online portal navigation inspection scheduling and payment processes
- 3Coordinate appointments and customer flow between Community Development Permit and Revenue staff
- 4Review permit applications for completeness and help resolve deficiencies
- 5Manage records workflow queues customer requests and administrative tasks accurately
- 6Provide technical assistance troubleshooting for permitting systems and online services
- 7Support public meetings workshops seminars and community engagement initiatives as needed
- 8Collaborate with internal departments to ensure responsive professional consistent service delivery
Requirements6
- 1High school diploma or equivalent required
- 22–3 years administrative or customer service experience
- 3Proficiency in Microsoft Office Suite Word Excel Outlook
- 4Strong multitasking time management and problem solving skills
- 5Ability to learn permitting processes and systems quickly
- 6Familiarity with permitting software such as OpenGov is a plus
Salary Insight
$46 - $60k per year
Location
Required Skills
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