Customer Service Representative I City of Lawrenceville GA
Overview
The Customer Service Representative I leads clerical and customer service support for department operations. This role drives efficiency across multiple utility services. It involves managing payments and communications while ensuring high standards of service.
What You'll Do11
- 1Answer telephone calls and greet visitors
- 2Provide information and resolve customer concerns
- 3Process utility payments and deposits
- 4Handle cash checks and credit card transactions
- 5Balance cash drawers and operate POS systems
- 6Create service orders for utility changes
- 7Update account information and process new applications
- 8Coordinate approvals with government agencies
- 9Add delete and update service charges
- 10Evaluate discount eligibility and manage bank drafts
- 11Process property tax payments
Requirements11
- 1Knowledge of modern office practices
- 2Familiarity with city and department policies
- 3Proficiency with computers and job software
- 4Strong customer service skills
- 5Ability to prioritize and organize work
- 6Experience with file and record maintenance
- 7Skills using computers scanners fax machines and copiers
- 8Effective oral and written communication
- 9High school level math proficiency
- 10One to two years of relevant experience
- 11GED or high school diploma
Salary Insight
$47 - $60k per year
Location
Required Skills
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