Keyholder, Retail Sales & Brand Experience
Overview
You will own the in-store customer journey and daily operations at South Moon Under, a Philadelphia boutique with multiple locations and a cult following. You partner with the Store Leader to drive sales, build team culture, and deliver a personalized styling experience. This role blends operational mastery with a passion for fashion, requiring you to adapt in real time. You take ownership of the floor, making decisions that keep the store profitable and the customer delighted. It is a hands-on leadership position where your hustle and style define the brand's impact.
What You'll Do10
- 1Model the South Moon Under brand as a style authority, engaging customers with personalized outfit curation and product knowledge.
- 2Drive a seamless end-to-end store experience by monitoring customer flow and adjusting team deployment to maximize service and sales.
- 3Resolve customer escalations and feedback immediately, turning issues into loyalty-building moments.
- 4Partner with the Store Leader to analyze sales metrics and inventory reports, making data-backed decisions that meet store goals.
- 5Lead the team by example on the sales floor, coaching Stylists on clienteling techniques and brand storytelling.
- 6Oversee daily shipment processing and omni-fulfillment operations, ensuring accuracy and timeliness.
- 7Maintain visual merchandising standards and store cleanliness, ensuring every touchpoint reinforces the brand image.
- 8Handle business disruptions such as weather or staff shortages with calm, solution-focused actions.
- 9Support performance management by documenting team feedback and collaborating on recognition and development plans.
- 10Adhere to safety policies and cash handling procedures, modeling compliance for the team.
Requirements8
- 1High School Diploma required; associate degree preferred.
- 21-2 years in a management-level position in a specialty retail environment.
- 3Working knowledge of Microsoft Office, Microsoft Teams, and POS systems.
- 4Proven ability to lead a team and foster a positive, collaborative culture.
- 5Strong time management and prioritization skills, with the ability to juggle multiple tasks.
- 6Excellent written and verbal communication, plus solid math skills for register reconciliation.
- 7Flexibility to work non-traditional hours, including nights, weekends, and holidays.
- 8Physical ability to stand for long periods and lift up to 40 pounds.
Salary Insight
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