IT Support Specialist Core BTS New York
Overview
Join our professional services team as a Computer Support Technician in New York. This full-time onsite role requires travel across Orange County schools. You will respond to help desk tickets and assist users with hardware and software issues while setting up computers and configuring software applications. Your goal is to ensure optimal performance and security through regular maintenance and updates. This position offers competitive pay and opportunities to grow within a dynamic environment.
What You'll Do9
- 1Respond to help desk tickets and assist users with hardware and software issues
- 2Diagnose and resolve technical problems related to computers printers and network connectivity
- 3Set up and configure computers peripherals and software applications for new and existing users
- 4Perform regular maintenance and updates on systems and software ensuring optimal performance and security
- 5Maintain accurate records of support requests resolutions and inventory of IT assets
- 6Update knowledge base articles for common issues
- 7Assist in monitoring and maintaining network infrastructure including routers switches and access points
- 8Provide training and support to users on new software and technologies
- 9Work closely with other IT team members on projects upgrades and system improvements
Requirements10
- 15+ years building ETL pipelines with Spark and Airflow
- 21-3 years of experience in IT support or a related role
- 3Strong understanding of computer systems mobile devices and other technology products
- 4Proficiency in troubleshooting hardware and software issues in Windows and macOS environments
- 5Knowledge of networking concepts TCP/IP DHCP DNS is preferred
- 6Excellent communication and customer service skills
- 7Strong problem-solving abilities and attention to detail
- 8Ability to work both independently and collaboratively in a team environment
- 9Industry certifications such as CompTIA A+ ITIL etc
- 10Ability to speak Spanish preferred
Salary Insight
$37 - $46k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
TEKsystems
VerifiedIT Support Technician TEKsystems New York
We seek an IT Support Technician to deliver onsite assistance for Windows PCs Office Exchange Active Directory Group Policies Microsoft Entra applications. The role involves installing configuring deploying troubleshooting hardware devices and providing technical support. This contract to hire position offers competitive pay and benefits.
lessen
VerifiedIT Systems Technical Support Specialist
Lessen provides tech-enabled property service solutions delivering data-driven insights for real estate ecosystem. Part-time role up to 20 hours weekly focusing on technical support documentation improvement and system performance optimization.
ASAP/NetSource
VerifiedComputer Desktop Support Technician On-site Midtown Manhattan
Seeking a qualified Computer Desktop Support Specialist to join internal IT Department in Manhattan. Must support end-user desktop hardware and software issues during normal business hours. Competitive compensation available.
Dept_PhysLoc_OrgGroup
VerifiedIT Support Technician I
Provide front-line technical support to employees across the organization. This role serves as a key resource for hardware software mobile devices and system access support while helping employees maximize the technology available to them. Successful candidates bring a strong technical foundation a service-oriented mindset and the ability to build positive working relationships throughout the bank.
BCS365
VerifiedField Support Technician BCS365 Boston MA
The Field Support Technician leads on-site technical assistance for BCS365 clients across Massachusetts. You will resolve complex technical issues while maintaining high client satisfaction. This role focuses on delivering rapid resolution and personalized support at the customer site.
TEKsystems
VerifiedDesktop Support Technician TEKsystems New York
The Desktop Support Technician at TEKsystems in Brooklyn provides proactive technical assistance in a fast paced healthcare environment. You will own desktop support operations and deliver exceptional service across all levels. This role differs by focusing on direct user training and seamless workflow integration.