IT Support Specialist, Austin Onsite
Overview
You will own day-to-day IT support for Focused Energy's Austin office, resolving hardware, software, and connectivity issues for a team advancing laser-driven inertial fusion. With $240M Series A funding and rapid scaling, you'll build a resilient IT foundation that keeps employees connected and secure. You'll partner with the Senior IT Manager and IT Director on cross-site coordination and projects like cloud migration and EDR rollout. This role uniquely combines hands-on support with ownership of device lifecycle, security baseline, and documentation, enabling a faster, smoother operation.
What You'll Do8
- 1Own day-to-day IT support for employees in Austin, triaging, prioritizing, and resolving hardware, software, and connectivity issues without waiting to be directed.
- 2Lead the device lifecycle for the Austin site, including imaging, configuration, inventory tracking, and patching to keep endpoints current and compliant.
- 3Drive clean onboarding and offboarding IT execution, including account setup, access provisioning, device readiness, and revocation, in coordination with People Operations.
- 4Maintain accurate IT documentation, updating support processes and FAQs proactively so employees can self-serve common issues.
- 5Enforce MFA, complete access reviews, and support device patching in line with Focused Energy's IT security policies to maintain a reliable security baseline.
- 6Improve the support environment by identifying recurring issues and contributing to IT projects like cloud migration, DLP, EDR, and unified device management.
- 7Partner with the Senior IT Manager and IT Director on cross-site coordination, vendor relationships, and project delivery, escalating clearly and early when issues exceed scope.
- 8Enable a high-quality support experience that reflects Focused Energy's global, cross-functional culture by communicating clearly and following up without prompting.
Requirements10
- 12+ years of hands-on experience providing end-user IT support in a growing organization, with the ability to resolve issues at first contact.
- 2Proven ownership of employee problems: prioritize tickets independently, communicate clearly, follow through to resolution, and escalate only when appropriate.
- 3Confidence in supporting and administering workplace devices, including imaging, asset tracking, patching, troubleshooting, and maintaining endpoint standards.
- 4Understanding of identity and access management, including onboarding and offboarding, access provisioning and revocation, MFA enforcement, and periodic access reviews.
- 5Practical knowledge of IT security controls such as EDR, DLP, vulnerability and patch management, and secure access practices.
- 6Experience working in an ITIL-aligned manner with fundamentals of incident, request, and change management.
- 7Documentation-first mindset: keep support processes, FAQs, asset records, and handover notes accurate and up to date, enabling self-service.
- 8Ability to investigate recurring problems using structured troubleshooting and root-cause analysis, favoring proactive monitoring over reactive firefighting.
- 9Contribution to IT projects like cloud migrations, DLP initiatives, or EDR rollouts, delivering tasks on time and documenting outcomes clearly.
- 10Proactive and professional communication, keeping users informed about ticket status, resolution timelines, blockers, and next steps.
Salary Insight
Salary not disclosed in listing
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