IT Support Associate I Expeditors
Overview
Global supply chain management leads at Expeditors fosters professionalism leadership and innovation. This role recruits train and retains top logistics and technical experts. Employees benefit from a unique compensation program promoting growth and career development.
What You'll Do11
- 1Build first-level technical support for hardware software and network issues ensuring timely resolution
- 2Design and implement system updates patching and basic configuration under supervision
- 3Maintain proficiency in troubleshooting operating systems enterprise applications and peripheral devices
- 4Document technical solutions and contribute to knowledge base for recurring issues
- 5Communicate technical information clearly to non-technical users escalating complex issues with detailed context
- 6Deliver support with empathy and professionalism ensuring positive user experience
- 7Analyze problems systematically to identify root causes and prevent recurrence applying logical reasoning to prioritize tasks
- 8Audit following IT policies security protocols and compliance requirements ensuring accurate incident logging
- 9Support procurement processes by providing accurate specifications for IT equipment collaborating with vendors for warranty claims or repairs
- 10Manage branch hardware inventory end of life ordering setup and retirement
- 11Troubleshoot software issues roll out new solutions manage data backup storage and ensure security
Requirements7
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons of professional experience
- 3Windows 11 OS experience and PC Troubleshooting
- 4PowerShell networking TCPIP cybersecurity cabling
- 5Office Exchange SharePoint
- 6Effective problem solving skills ability to handle multiple tasks/projects demonstrated customer service skills good communication skills inquisitive and exploratory mindset
- 7CompTIA Cisco Microsoft VMware Linux certifications considered a plus
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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