IT Service Delivery Lead Coeur Mining Chicago
Overview
Lead IT Service Delivery at Coeur Mining in Chicago. This role owns end-user technology services for in-person and remote users. It involves coordinating hybrid work schedules and ensuring reliable IT experiences. The position differs by focusing on executive technology readiness and cross-functional project leadership.
What You'll Do11
- 1Lead day-to-day IT Service Management execution across corporate offices including incident request and change management procedures
- 2Own executive meeting technology readiness including A/V systems and Teams-enabled rooms
- 3Provide white-glove technology support to executive leadership and senior stakeholders
- 4Proactively identify and resolve technology issues through trend analysis and feedback
- 5Assist the Corporate IT Infra Team with technical activities aligned with mission objectives
- 6Coordinate with Apps Infrastructure Service Desk and stakeholders to prepare tools and hardware for users
- 7Create and improve onboarding materials and knowledge base content for employees and executives
- 8Maintain CIS-aligned asset inventory and manage equipment lifecycle through ordering and recovery
- 9Design and analyze service reports for IT leadership and business stakeholders
- 10Support M365 and Teams administration including script creation and Intune management
- 11Stay current with AI tools and integrate relevant skills into daily operations
Requirements11
- 1Approximately 3-5 years of end-user support experience in modern office environments
- 2Degree in computer science or information systems
- 3Strong understanding of ITIL certification and process development
- 4Proficiency with Windows Active Directory and SharePoint administration
- 5Experience with mobile device support iPhone and Android platforms
- 6Familiarity with Linux and macOS systems
- 7Ability to lift and transport IT equipment up to 50lbs safely
- 8Bilingual English-Spanish communication skills preferred
- 9Willingness to work remotely in varying weather conditions
- 10Preference for candidates with global administration experience FreshWorks
- 11Knowledge of CIS Controls and supporting standard operating procedures
Salary Insight
$98 - $117k per year
Location
Required Skills
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