IT Help Desk Technician, Level 1-2 Support
Overview
You will be the first and second point of contact for all IT support at Pepper Construction, managing identity and device security with Entra ID and Intune across a Microsoft 365 environment. You'll handle onboarding, troubleshooting, and Teams Rooms support, serving a company with nearly 100 years of industry leadership. Based in Columbus, Ohio, with some travel to job sites, you'll work hands-on with Windows devices, networking basics, and cybersecurity practices. This role is ideal for someone who enjoys solving technical problems and wants to grow in a collaborative, customer-focused team.
What You'll Do9
- 1Own Level 1 and Level 2 support via phone, email, and ticketing, resolving issues in Windows desktops, laptops, and mobile devices.
- 2Drive user onboarding and offboarding, including Active Directory account setup and hardware provisioning.
- 3Diagnose and fix Microsoft 365 app issues, printers, and file access with Egnyte.
- 4Administer Entra ID and Azure AD roles, security groups, and device access policies.
- 5Configure and maintain Microsoft Intune device compliance and configuration profiles.
- 6Deploy and support Microsoft Teams Rooms, video conferencing, and AV equipment.
- 7Resolve DNS, DHCP, and IP configuration issues across switches and Wi-Fi.
- 8Enforce MFA, encryption, patching, and endpoint compliance monitoring.
- 9Document troubleshooting steps and contribute to the internal knowledge base.
Requirements10
- 13-5 years IT support experience covering Level 1 and Level 2.
- 2Hands-on with Microsoft 365, Entra ID or Azure AD, and Intune.
- 3Proven support of Microsoft Teams Rooms and AV hardware.
- 4Solid customer service and communication skills.
- 5Understanding of networking basics: IP, DNS, DHCP.
- 6Familiarity with cloud file sharing like Egnyte.
- 7Knowledge of cybersecurity fundamentals: MFA, endpoint protection, secure access.
- 8Experience with printer/peripheral troubleshooting and remote support tools.
- 9Certifications like CompTIA A+, Network+, or MD-100/MD-102 (plus).
- 10Skill in documenting processes and contributing to knowledge bases.
Salary Insight
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