IT Field Support Technician, Onsite Contract
Overview
You will own field IT support for client sites across Kansas City, resolving hardware and software issues on a per-assignment basis. Working as an independent contractor, you will handle tickets from Windows and macOS environments, deploy and troubleshoot network equipment, and manage printer repairs. You will report directly to clients, with no office oversight, so you must manage your own schedule and prioritize tasks. This role suits a self-starter who thrives on varied work and wants flexible hours with no guarantee of weekly minimums.
What You'll Do8
- 1Diagnose and resolve Windows and macOS hardware and software issues on client sites.
- 2Install and configure network devices, including routers, switches, and access points.
- 3Troubleshoot and repair printer and peripheral connectivity problems.
- 4Document each work order with resolution steps and submit reports within 24 hours.
- 5Coordinate with the dispatch team to schedule and confirm appointments within your availability window.
- 6Maintain inventory of replacement parts and tools, restocking from company supplies as needed.
- 7Communicate technical solutions to non-technical clients in clear, non-jargon terms.
- 8Complete each assignment within the allotted time, meeting service level expectations.
Requirements8
- 12+ years in field IT support or a related role.
- 2Solid grasp of Windows and macOS operating systems.
- 3Hands-on experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP).
- 4Familiarity with printer repair and maintenance is a plus.
- 5Own reliable transportation and a valid driver's license.
- 6Flexible schedule Monday-Friday, 7am-6pm.
- 7Ability to work independently without direct supervision.
- 8Strong verbal and written communication skills.
Salary Insight
$52 - $62k per year
Location
Required Skills
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