IT Apprentice Job SF | Level 1 Helpdesk & Support
Overview
As an Apprentice IT Consultant, you will own Level 1 support tasks for clients across San Francisco, from workstation setup to remote troubleshooting. You will work with technologies like Microsoft 365 and Google Workspace, assisting senior consultants on client projects. This role is designed for early-career IT professionals seeking real-world consulting experience. You set your availability, and we assign work based on your skill level, which makes this ideal for part-time or transitional roles. Join a growing consulting firm that invests in your training and professional development.
What You'll Do8
- 1Resolve Level 1 IT support requests onsite and remotely, including password resets and account access issues.
- 2Set up and configure workstations with Windows and macOS, handling imaging and device inventory.
- 3Support senior consultants during client projects, performing hardware checks and basic network troubleshooting.
- 4Document equipment, network details, and completed work in our internal tracking system.
- 5Assist with basic cloud portal tasks in Microsoft 365 and Google Workspace under supervision.
- 6Troubleshoot printer connectivity issues and perform basic hardware diagnostics.
- 7Participate in internal training sessions and complete technical learning assignments.
- 8Communicate with clients professionally and escalate issues to senior team members when needed.
Requirements9
- 10-3 years of IT, help desk, or technical support experience.
- 2Basic understanding of computer networking and common IT support concepts.
- 3Familiarity with Windows and macOS operating systems.
- 4Experience with Microsoft 365 or Google Workspace administration is a plus.
- 5Strong attention to detail when documenting technical work.
- 6Ability to work onsite in San Francisco and be within a 30–45 minute drive.
- 7Professional communication skills and ability to follow written and verbal instructions.
- 8Current enrollment in IT, networking, or cybersecurity program, or active pursuit of entry-level certifications like CompTIA A+.
- 9Availability for flexible hours, including occasional nights or weekends.
Salary Insight
$52 - $94k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
TechInSF Consulting
VerifiedSenior IT Consultant Jobs in San Francisco | TechInSF
You will own end-to-end technical consulting for business clients across San Francisco, from Level 1-3 support to network design and cloud administration. The stack includes Microsoft 365, Google Workspace, DNS, firewalls, and cloud platforms. You will work with a team of consultants on multi-day projects, coordinating with vendors and stakeholders. This role offers flexible hours and the chance to work across diverse technologies, including A/V, C7 wiring, and web development.
ZeroIn
VerifiedField Technician Job in San Francisco | ZeroIn
You will own desktop support and onsite technical service for small businesses across Marin, Sonoma, San Francisco, and the East Bay. You will deploy and configure Windows systems, Office 365, and Google Workspace for clients, resolving issues before they cause downtime. You will join a small MSP team focused on white-glove service and strong cyber security protection. This role stands out for its direct client interaction and the ability to travel to diverse local sites.
Advantage Microsystems
VerifiedIT Support Technician Level 1 | Advantage Microsystems
You'll provide first-line support for mission-driven nonprofits and businesses across the Bay Area. Split your time between field client visits and remote work, handling tickets from Microsoft 365 to VPN issues. You'll log into ConnectWise, Kaseya, and Microsoft Teams daily. This role stands out for its 9.5-year average tenure, clear promotion path to Level 3, and zero micromanagement culture.
Aimtron Corporation
VerifiedIT Intern, Help Desk & Microsoft 365 Support
As an IT Intern, you will own daily operational support for enterprise systems at Aimtron Corporation, including Windows workstation deployment, Microsoft 365 administration, and Help Desk operations for 100+ users. You will work hands-on with SharePoint, Teams, OneDrive, and Active Directory while documenting procedures and managing hardware assets. This internship offers structured learning in a real business environment, with mentorship from senior IT staff and exposure to Microsoft technologies and ITIL practices. You'll make an immediate impact by resolving tickets and supporting infrastructure projects, setting you up for a career in IT support.
InfiCare
VerifiedField Support Analyst, Level 2 Desktop Support in San Diego
You will own field support for a diverse enterprise user base in San Diego, resolving 5+ years of accumulated technical debt. You join a client-facing team focused on Windows, Mac, and Microsoft 365 ecosystems. You get hands-on with hardware, software, and network issues across multiple sites. This contract role stands out by offering direct exposure to enterprise-level infrastructure and rapid problem-solving.
Stouffer Legal
VerifiedJunior IT Technician, Help Desk & Networking Support
You will own first-line technology support for a law firm's staff and offices, triaging and resolving hardware and software issues across three Maryland locations. You'll work hands-on with Windows workstations, printers, scanners, and conference room gear, plus remote support via Splashtop. You'll also get foundational exposure to network hardware like routers, switches, and cabling. This role suits a service-minded technician who enjoys solving practical problems and documenting repeatable fixes.