Field Technician Job in San Francisco | ZeroIn
Overview
You will own desktop support and onsite technical service for small businesses across Marin, Sonoma, San Francisco, and the East Bay. You will deploy and configure Windows systems, Office 365, and Google Workspace for clients, resolving issues before they cause downtime. You will join a small MSP team focused on white-glove service and strong cyber security protection. This role stands out for its direct client interaction and the ability to travel to diverse local sites.
What You'll Do7
- 1Respond to client technical inquiries and resolve issues by asking questions in non-technical terms, ensuring clear communication.
- 2Deploy and configure Windows servers, network devices, storage systems, and software applications at client sites.
- 3Diagnose hardware and software faults by working with teammates, clients, or vendors to implement effective solutions.
- 4Apply security measures such as firewalls, antivirus software, and access controls to protect client IT systems.
- 5Document IT systems, licenses, configurations, procedures, and troubleshooting steps for knowledge sharing.
- 6Travel to client offices in Marin, Sonoma, San Francisco, and the East Bay to provide onsite support and installations.
- 7Participate in after-hours on-call rotation to handle urgent client issues.
Requirements7
- 12+ years of experience in desktop support.
- 2Must be able to travel to client offices in Marin, Sonoma, San Francisco, and the East Bay.
- 3Must be available for after-hours on-call rotation.
- 4Proficient navigating and troubleshooting Windows operating systems.
- 5Familiar with navigating and troubleshooting Mac and iOS.
- 6Experience with Office 365 or Google Workspace.
- 7Experience working in a ticketing system.
Salary Insight
$65 - $70k per year
Location
Required Skills
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