Insurance Customer Service Representative, Personal Lines | Huff Insurance
Overview
As a Licensed Insurance Account Executive, you'll own client relationships and policy management for personal lines at Huff Insurance, a family-owned agency in Baltimore serving the community since 1960. You'll work on a close-knit team of 10-15 agents, reporting directly to the agency principal, with a shared mission to double the agency's size in three years. This role stands out for its 10% KPI bonus and end-of-year team bonus tied to top-line growth, plus a supportive, pet-friendly office with weekends off.
What You'll Do8
- 1Build and maintain strong client relationships to ensure retention and loyalty.
- 2Deliver sales presentations tailored to client needs, closing new business and cross-selling.
- 3Process policy changes and handle client requests with accuracy and speed.
- 4Overcome objections and win back former clients through proactive outreach.
- 5Identify opportunities for account rounding and additional coverage.
- 6Manage a pipeline of warm leads and follow up within 24 hours.
- 7Document all client interactions in the agency management system.
- 8Collaborate with team members to streamline workflows and share best practices.
Requirements7
- 1Maryland Property and Casualty Insurance license (required).
- 21+ years experience in insurance customer service or sales.
- 3Proficiency with Microsoft Office Suite including Outlook, Excel, and Word.
- 4Strong multitasking and organizational skills in a dynamic office environment.
- 5Tech-savvy with ability to learn agency management software.
- 6Self-starter with critical thinking and problem-solving skills.
- 7Excellent written and verbal communication for professional phone and office etiquette.
Salary Insight
$45 - $65k per year
Location
Required Skills
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