HSPD-12 Specialist, Government Credentialing & PIV Administration
Overview
Owns end-to-end HSPD-12 badging and PIV enrollment at scale for government-facing roles. You will manage enrollment, verification, privacy, and compliance for applicants, contractors, and federal employees in a collaborative, mission-driven environment. You will join a team focused on secure identity programs across Homeland Security and Treasury support services. This role offers hands-on enrollment work, data handling, and process improvements within a values-driven culture.
What You'll Do10
- 1Build and manage PIV enrollment workflows for activations, enrollments, and PIN resets to maintain steady applicant flow
- 2Design and execute verification and authentication steps to prevent fraudulent enrollment attempts
- 3Own data collection and recordkeeping with a focus on accuracy, privacy, and compliance
- 4Deliver clear, professional communication to applicants and stakeholders, addressing questions and guiding them through the process
- 5Coordinate scheduling, documentation, and biometric data collection while maintaining security controls
- 6Maintain data security practices and respond to incidents per organizational policies
- 7Prepare and maintain tracking spreadsheets and reports on applicant status and federal files
- 8Escalate and de-escalate inquiries while preserving a calm, customer-focused approach
- 9Stay current with policies and training related to PIV enrollment, data security, and customer service
- 10Provide support for local hiring events and related operational duties as needed
Requirements10
- 1High School diploma or GED
- 2US Citizenship and ability to obtain Active Public Trust/MBI clearance
- 3Strong Microsoft Excel skills for data management and reporting
- 4Excellent attention to detail and organizational abilities
- 5Effective interpersonal and communication skills
- 6Ability to handle confidential information with discretion
- 7Adaptability to changing security procedures and requirements
- 8Experience in a customer service, administrative, or similar role preferred
- 9Occasional physical requirements including lifting up to 30 lbs and sedentary work
- 10Ability to attend local hiring events 3-4 times per month
Salary Insight
$40k per year
Location
Required Skills
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