Help Desk Technician - GDIT Support
Overview
Join GDIT as a Help Desk Technician to transform technology into opportunity. You will provide technical support and troubleshooting while ensuring today is safe and tomorrow is smarter. This role focuses on supporting network desktop and hardware systems to improve agency operations.
What You'll Do5
- 1Provide technical support and troubleshooting to network desktop and systems hardware and software
- 2Resolve technical problems and answer queries via telephone or self-service tickets
- 3Diagnose and isolate problems using historical database records
- 4Route calls to product line specialists and maintain tracking databases
- 5Alert management to recurring problem patterns and manage escalations
Requirements5
- 14+ years of relevant experience in Help Desk Technician roles
- 2Security+ certification and TS/SCI clearance with Polygraph
- 3US Citizenship required
- 4Experience with Windows macOS Linux environments
- 5Strong communication skills for effective client interactions
Salary Insight
$69 - $94k per year
Location
Required Skills
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