Head of Training and Development, Emergency Veterinary - AVECCC
Overview
Own the design and delivery of veterinary staff training at AVECCC, an emergency hospital within Ethos Veterinary Health. Lead development initiatives for support staff and clinicians, improving patient care standards and team performance. Collaborate across departments to build a culture of continuous learning, mentorship, and professional growth. This role stands out by combining hands-on training with strategic program development in a 24/7 emergency setting.
What You'll Do10
- 1Build and implement comprehensive training programs for support staff and veterinary technicians
- 2Lead new staff onboarding and ongoing development initiatives to ensure high patient care standards
- 3Design curricula and training materials aligned with hospital protocols and best practices
- 4Foster a collaborative hospital culture focused on teamwork, respect, and continuous learning
- 5Deliver measurable improvements in staff performance and patient outcomes within 90 days
- 6Partner with clinical leaders to identify knowledge gaps and deploy targeted training modules
- 7Coordinate continuing education opportunities and professional development support
- 8Maintain documentation and compliance with veterinary terminology and safety procedures
- 9Mentor staff, promoting calm, organized, and professional conduct in fast-paced environments
- 10Communicate effectively to support staff and leadership, ensuring training needs are met
Requirements10
- 1Certified Veterinary Technician in Arizona
- 2Advanced VTS accreditation preferred
- 31+ year experience in training veterinary staff
- 4Excellent customer service and communication skills
- 5Compassion, patience, and empathy when working with clients and their pets
- 6Knowledge of veterinary medical terminology
- 7Education or experience in the veterinary field
- 8Collaborative mindset and commitment to training excellence
- 9Ability to stay calm and organized in a fast-paced environment
- 10Willingness to work onsite in Gilbert, AZ
Salary Insight
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