Guest Services & Safety Associate
Overview
You own overnight safety and guest experience at a Los Angeles recuperative care facility, responding to incidents and leading a team of Guest Services Associates. You report to the Director of Recuperative Care and work with Social Services and Nursing on a secure, supportive environment. The role combines guest engagement with emergency response, including fire drills and lockdowns. Shift is 9:00 PM - 5:30 AM, with a pay range of $21.00-$22.00 per hour. You set the tone for hospitality and safety, training new staff and enforcing trauma-informed protocols.
What You'll Do10
- 1Collaborate with the Operations Manager to schedule Guest Services Associates for overnight shift coverage.
- 2Lead guest engagement initiatives, delegating tasks and completing shift assignment sheets.
- 3Conduct shift meetings to share daily objectives, staff needs, and critical guest information.
- 4Coach and train new GSA team members, providing feedback and supporting onboarding.
- 5Respond to safety or security incidents, performing facility patrols and reporting hazards to the Operations Manager.
- 6Lead emergency evacuations and drills, including fire, severe weather, and lockdown procedures.
- 7Enforce visitor protocols and monitor restricted area access, applying trauma-informed conflict de-escalation.
- 8Document all safety incidents and shift logs, submitting reports per policy.
- 9Support daily operations by performing general GSA duties and assisting with administrative tasks.
- 10Complete shift handoff documentation and attend team meetings, maintaining flexibility for additional shifts.
Requirements8
- 1High school diploma or equivalent; some college in hospitality, social services, or public safety preferred.
- 23+ years in guest services, security, or related field.
- 3Strong leadership and communication skills, with the ability to stay calm under pressure.
- 4Experience with conflict resolution and trauma-informed care.
- 5Proficiency in Microsoft Office Suite and electronic documentation systems.
- 6Must pass background check, LIVE scan, and TB test.
- 7Physical ability to stand, walk, bend, and lift up to 50 pounds.
- 8Flexibility to work nights and additional shifts as needed.
Salary Insight
$44 - $46k per year
Location
Required Skills
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