Guest Services Associate, Recuperative Care
Overview
You will own safety and hospitality at a recuperative care facility, ensuring a dignified experience for 20+ guests during the swing shift. You will report to the Program Coordinator, coordinate with nursing and social services, and lead engagement activities that build trust. This role stands out for its focus on trauma-informed care and harm reduction in a high-need setting, with a competitive hourly rate of $18.50.
What You'll Do9
- 1Ensure facility safety and security through constant room checks and daily equipment inspections, responding to incidents with positive intervention.
- 2Conduct guest intakes, greeting each guest and providing a detailed orientation of program guidelines within the first 24 hours.
- 3Build rapport and trust by checking in with guests throughout the shift, attending to their requests and gathering feedback to improve services.
- 4Assist nursing and social services with on-site appointments and check-ins, coordinating with external partners as needed.
- 5Maintain accurate bed availability documentation and support management with daily shift notes, incident reports, and Emergency Action Plan drills.
- 6Lead engagement activities such as games, crafts, or wellness sessions to foster a supportive community.
- 7Perform laundry, boutique, and mealtime duties, stepping in for housekeeping when needed to keep the facility clean.
- 8Complete required trainings including BLS, Crisis Prevention, and Trauma Informed Care to enhance response skills.
- 9Adapt to schedule changes and work additional shifts as needed, maintaining a professional image and adhering to dress code.
Requirements8
- 12+ years caregiver experience in a Healthcare or Recuperative Care environment, preferred, but not required.
- 2Ability to prioritize multiple tasks and work 5 eight-hour shifts per week, including weekends and evenings.
- 3Current BLS certification preferred, but not required.
- 4Excellent oral and written communication skills, with the ability to engage all levels of staff and guests.
- 5Bilingual in Spanish preferred.
- 6Pass a background check, LIVE scan, and TB test.
- 7Physical ability to stand and walk 90% of the time, lift up to 50 pounds, and perform bending, stooping, and reaching.
- 8Willingness to work in a high-noise environment and adapt to changing needs.
Salary Insight
$37k per year
Location
Required Skills
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