Guest Services Representative Extended Stay America Detroit
Overview
Part‑time Guest Services Representative at Extended Stay America Detroit focuses on delivering exceptional guest experiences. The role involves handling reservations payments and maintaining property standards while collaborating with teams to achieve occupancy goals.
What You'll Do11
- 1Demonstrates and promotes a 100% commitment to guest satisfaction
- 2Assists guests with check‑in check‑out and reservation inquiries
- 3Processes payments and collects outstanding balances
- 4Maintains cash credit card and city ledger accounts
- 5Sets up and breaks down breakfast according to schedule
- 6Keeps work areas clean and organized in front desk lobby and common spaces
- 7Sells ESA services to inquiries and converts leads into bookings
- 8Collects guest information and identifies upsell opportunities
- 9Conducts periodic property tours to verify brand standards
- 10Provides reasonable accommodations for guest needs
- 11Reports safety and security issues promptly
Requirements10
- 15+ years building ETL pipelines with Spark and Airflow
- 2Proficiency with AWS Certified solutions
- 3Ability to work through shift reports and perform audits
- 4Knowledge of safety rules operating procedures and maintenance manuals
- 5Strong communication skills in English
- 6Experience with property management systems
- 7Physical stamina to stand stationary and navigate hotel spaces
- 8Willingness to work in outdoor weather conditions
- 9Basic lifting capacity up to 50 pounds
- 10Moderate to loud work environment
Salary Insight
$14k per year
Location
Required Skills
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