Guest Services Representative ESA Management
Overview
Guest Services Representative at Extended Stay America Philadelphia requires strong communication skills and proficiency with property management systems. This full‑time role involves managing reservations processing payments and maintaining clean guest areas while supporting hotel operations.
What You'll Do11
- 1Demonstrate and promote a 100% commitment to guest experience
- 2Assist guests at all times and respond to requests with diligent follow through
- 3Process reservations registration payment and departures according to guidelines
- 4Handle collection efforts of all in‑house balances
- 5Sell the value of ESA to inquiries and convert them into reservations
- 6Collect relevant guest information and identify sales opportunities
- 7Perform periodic property tours to ensure brand standards
- 8Provide reasonable accommodations in response to guest requests
- 9Maintain overall hotel cleanliness and assist with cleaning tasks
- 10Cross train into housekeeping and laundry areas
- 11Report safety and security issues promptly to management
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2Management system technology proficiency
- 3Ability to understand and communicate in English proficiently
- 4Experience with property management system technology
- 5High school diploma or GED
Salary Insight
$31k per year
Location
Required Skills
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