Guest Services Manager, Wellness Club & Hospitality
Overview
Lead the Guest Services team at Love.Life, an integrated health and wellness club, to deliver an exceptional member experience. You will own the front-of-house operation, ensuring every guest feels welcomed and valued from the first interaction. Oversee a team of dynamic hosts, manage interdepartmental scheduling, and act as Manager on Duty during afternoon and evening hours. Your leadership will drive 5-star service standards, operational consistency, and authentic connections. This role is for a polished, accountable leader passionate about wellness and hospitality.
What You'll Do8
- 1Lead and inspire Guest Services Leads and staff, setting clear expectations and fostering a culture of warmth and professionalism.
- 2Coordinate interdepartmental scheduling across Medical, Spa, Fitness, and Wellness to ensure seamless daily operations.
- 3Manage daily operations through digital platforms, including the Love.Life App for member scheduling, communication, and purchases.
- 4Conduct regular inspections of the facility, coordinating with Housekeeping and Maintenance to uphold cleanliness and repair standards.
- 5Update and create checklists and SOPs to adapt to evolving operational needs.
- 6Serve as Manager on Duty during evening and weekend hours, overseeing the facility and resolving escalated guest issues with empathy.
- 7Ensure the team maintains a polished and elevated appearance, aligning with brand standards.
- 8Drive team accountability and policy compliance through fair and consistent administration.
Requirements6
- 13-5 years of management experience in hospitality, wellness, or food and beverage.
- 2Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- 3Comfortable with scheduling software, multiple digital platforms, and evolving technology.
- 4Strong written and verbal communication skills, including writing operational procedures.
- 5Demonstrated leadership with the ability to motivate and hold teams accountable.
- 6Flexible schedule to cover afternoon, evening, and weekend shifts as needed.
Salary Insight
$70 - $75k per year
Location
Required Skills
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