Guest Relations Coordinator, Front Desk & Hospitality
Overview
As a Guest Relations Coordinator at Avir at White Rock, you own the guest journey from arrival to departure, setting the tone for every stay at our Dallas hotel. You orchestrate front desk operations, guest inquiries, and event coordination with a focus on personalized service. You work alongside a dedicated hospitality team, collaborating with events staff to deliver seamless experiences. This role offers the chance to make a direct impact on guest satisfaction in a boutique hotel setting.
What You'll Do7
- 1Greet and welcome guests upon arrival, building an inviting atmosphere from the first handshake.
- 2Respond to guest inquiries and concerns with professionalism, resolving issues within minutes.
- 3Manage front desk operations, including check-in and check-out, guest room assignments, and special requests.
- 4Issue room key cards, recommend local restaurants and attractions, and book reservations on the spot.
- 5Log guest interactions and feedback into our system, tracking patterns to improve service.
- 6Resolve guest issues during their stay, escalating to management when needed.
- 7Coordinate with the events team to execute meetings and events without friction.
Requirements6
- 1High school diploma or equivalent; degree in hospitality or related field preferred.
- 21+ years in a customer-facing role or hospitality environment.
- 3Strong communication skills for phone, email, and face-to-face interactions.
- 4Organizational skills to juggle multiple tasks and deadlines in a busy lobby.
- 5Problem-solving skills to turn complaints into positive outcomes.
- 6Friendly demeanor with a focus on exceptional guest service.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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