Guest Experience Manager Loews Hollywood Hotel
Overview
Loews Hollywood Hotel seeks an experienced Assistant Front Office Manager to lead guest services operations. This pivotal role ensures exceptional service and quality while driving consistent guest satisfaction at the front desk and concierge services.
What You'll Do11
- 1Manage daily operations of the Front Office Team
- 2Lead and deliver exceptional guest experience
- 3Supervise guest services team to ensure high performance and morale
- 4Handle payroll services including scheduling and time-off approvals
- 5Monitor guest feedback and develop strategies to increase loyalty
- 6Coordinate room allocations and collaborate with housekeeping
- 7Implement training programs and mentor staff for professional growth
- 8Serve as primary contact for internal and external inquiries
- 9Conduct audits and maintain accurate financial records
- 10Prepare performance reports for management
- 11Collaborate on initiatives to promote hotel services and improve efficiency
Requirements7
- 1Bachelor’s Degree or relevant work experience required
- 2Minimum two years guest service experience in hotel hospitality
- 3Minimum one year guest service leadership role preferred
- 4Experience with Property Management System such as Opera
- 5Knowledge of budgeting forecasting and financial analysis in hospitality
- 6Ability to stand for extended periods
- 7Flexibility to work weekends evenings and holidays
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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