Guest Experience Associate at TOCA Football Charlotte NC
Overview
You will own the guest experience as the first high-five point of contact while supporting operations and ensuring smooth facility performance. This role blends hospitality excellence with team collaboration to deliver memorable moments for every visitor.
What You'll Do7
- 1Greet guests like champions and handle inquiries with positive energy
- 2Resolve guest concerns using proactive problem solving techniques
- 3Maintain clean and organized concession areas
- 4Assist with scheduling and event coordination tasks
- 5Own front desk duties including check-ins and waivers
- 6Drive operational efficiency through teamwork and process improvements
- 7Support training initiatives and career development opportunities
Requirements5
- 15+ years building guest services with Spark and Airflow
- 23-5 seasons leading teams in fast-paced environments
- 3CPC Card certification preferred
- 4AWS Certified cloud fundamentals knowledge
- 5Google Suite proficiency demonstrated during onboarding
Salary Insight
$25k per year
Location
Required Skills
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