General Manager, Quick Service Restaurant
Overview
Lead daily operations at a high-volume Dave's Hot Chicken location, owning all restaurant activities from team performance to financial controls. Oversee a team of managers and crew members, ensuring smooth service, cleanliness, and guest satisfaction. You will drive sales growth, execute the business plan, and set the standard for food safety with ServSafe certification. This role offers direct impact on store success and a path for advancement within a growing brand.
What You'll Do10
- 1Own daily restaurant operations, including opening and closing procedures per DHC policy.
- 2Train and develop managers and team members, using the DHC Training Program to certify all stations.
- 3Drive sales by creating and executing the restaurant business plan, forecasting performance, and building guest loyalty.
- 4Manage staffing, scheduling, and payroll, ensuring coverage while coaching attendance and performance.
- 5Oversee inventory, purchasing, and maintenance to control costs and minimize waste.
- 6Maintain food safety and sanitation standards, conducting Ops Walks and Q&A checks.
- 7Resolve guest concerns professionally and calmly, following DHC policies.
- 8Foster a positive, high-productivity team culture through clear communication and feedback.
- 9Handle cash and financial controls, including advanced cash handling procedures and cost control guidelines.
- 10Ensure the restaurant meets cleanliness standards, delegating tasks for dining area, kitchen, and restrooms.
Requirements10
- 12+ years as an Assistant General Manager or General Manager in food service.
- 2Current ServSafe certification.
- 3High school diploma or GED preferred.
- 4At least 21 years old and fluent in English.
- 5Certified in all DHC stations and management positions.
- 6Ability to stand for long periods, bend, stoop, and lift 50-75 lbs comfortably.
- 7Flexibility to work nights, weekends, holidays, and opening/closing shifts.
- 8Strong communication, organization, and problem-solving skills.
- 9Reliable transportation, valid driver's license, and proof of insurance.
- 10Access to a phone or reliable method for team communication.
Salary Insight
$65 - $80k per year
Location
Required Skills
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