General Manager, QSR & Store Operations
Overview
As General Manager at Cinnabon, you own full P&L responsibility for a high-volume quick-service store in Miami, driving sales and protecting margins. You lead a team of 20+ Team Members and Shift Managers, ensuring every shift runs with brand excellence and exceptional guest service. You set the tone for QSC standards, manage prime costs, and build a pipeline of future leaders. This role offers the autonomy to run the store as your own business while backed by a global franchise. If you thrive in a hands-on, results-driven environment, this is your chance to make a direct impact on store performance and team development.
What You'll Do10
- 1Drive daily sales and profit by managing prime cost (cost of goods and labor) against target using POS data and inventory reports.
- 2Build weekly schedules that match staffing to sales volume and daypart demand, controlling labor hours without sacrificing guest service.
- 3Hire, train, and coach Team Members and Shift Managers, delivering performance feedback and building a bench of future leaders.
- 4Enforce quality, service, and cleanliness (QSC) standards on every order and every shift, resolving guest concerns promptly and professionally.
- 5Execute brand excellence by holding the store to franchisor recipe, presentation, and operational standards at all times.
- 6Complete daily operational tasks including sales reconciliation, cash handling and deposits, inventory management, and reporting.
- 7Maintain food safety and compliance, ensuring proper food handling, temperature standards, permits, and a certified food manager on-site during operating hours.
- 8Oversee equipment, cleanliness, and facility upkeep, escalating maintenance issues before they impact operations.
- 9Develop and run local marketing initiatives to grow store sales, including outreach, catering, and fundraiser opportunities, executing company promotions at store level.
- 10Track and communicate store performance metrics transparently to the team, using data to drive continuous improvement.
Requirements11
- 12-3 years of restaurant or quick-service experience, with 1+ year in a shift-lead, assistant manager, or supervisory role.
- 2Prior GM or AGM experience preferred.
- 3High school diploma or equivalent required; a degree in business or hospitality is a plus.
- 4Valid Food Manager Certification (ServSafe or equivalent) required, or ability to obtain within 30 days of hire.
- 5Proven ability to manage to a P&L, labor budget, or cost target, reading and acting on sales, labor, and inventory reports.
- 6Working knowledge of POS and back-office systems (QU and Restaurant365 preferred), plus scheduling and payroll platforms (Paylocity).
- 7Strong leadership and people-management skills, including hiring, training, coaching, and handling discipline fairly and with proper documentation.
- 8Clear, direct communication skills and composure to lead the team through peak rushes, staffing shortages, and guest escalations.
- 9Available to work a full-time schedule including evenings, weekends, and holidays based on store/mall hours, and reachable for genuine store emergencies.
- 10Valid driver's license and reliable transportation, with occasional travel between locations or to district meetings.
- 11Physically able to stand and move for a full shift, lift up to 50 lbs, and work in a fast-paced kitchen/counter environment (heat, cold storage, repetitive motion).
Salary Insight
$44 - $50k per year
Location
Required Skills
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